Betfair in running Low Odds

[kingsley]

I queried yesterday via the BF Live Chat line as to why the results on the Betfair/Timeform website were not updating on the low in running odds until the next day, rather than in real time as has been normal.

For several days all the results show "In-play High/Low" as - / 1,001.

The answer I got in fairly typical BF fashion was

"Oh it sometimes takes a while"

followed by

"It's probably a software error"

but with no indication as to when it might be fixed. Anyone else had a response?

[lcredd]

Still no fix.

1 / - ... - / 1,001

[kingsley]

I queried this again today with the chat line and got this response....

Todd: Sorry for the delay, looking into this, I'm sorry but there isn't anything I can do or say regarding this issue, as it is out of my control and I haven't heard of any issues regarding Tmeform, honestly, this is the first I have heard of any issues with this nature. I can certainly raise this with our development team to their attention and await a response from their investigation, but there isn't anything I can do immediately regarding this.


Todd then went on to say that he would ask the development team to look into it and then e-mail me with an answer.

Can I just check with members if they are experiencing the same problem......it would appear that the first races are updated OK but for example the Stratford 3.00 shows the second horse as

Royale Knight High/Low - / 1,001 BSP 4.5 with the remainder in the same format.

[kawasaki]

2 - nk Royale Knight 8 11-12 (119) - Christopher Ward (5) Dr Richard Newland - / 1,001 4.5 / 4 (11%) 1.86

[kawasaki]

and all later time races are like that. earlier ones seems okay. must be they need more time to update

[kingsley]

Well here we are on the 1st of May and still the problem has not been fixed!

I have been nadgering away at both Timeform, who say it is a Betfair Data Warehouse problem as they provide the In Play Data, various Customer Service personnel at Betfair who keep saying that they have passed my concerns to the relevant Dept at Timeform, since the back end of February!

This was a typical response yesterday from Betfair Customer Services:

Thank you for your e-mail.

I understand your frustration but it has already been raised to investigate. there's nothing we can do to speed up that process so you will have to be patient and it will improve. Please accept our apologies for any inconvenience caused by this.

If you have any further enquiries, please do not hesitate to contact us again, or check the frequently asked questions on our Help and Learning site http://en.learning.betfair.com/app/home.

Kind regards,

Robin Schmidt

Betfair Helpdesk


I got virtually the same e-mail from the same guy dine days ago on the 20th:


Thank you for your e-mail.
I'm sorry that you are not happy with the way the odds are updating on Timeform. We have already raised the issue with the relevant department so the service should improve. Please accept our apologies for any inconvenience caused by this.

If you have any further enquiries, please do not hesitate to contact us again, or check the frequently asked questions on our Help and Learning sitehttp://en.learning.betfair.com/app/home.

Kind regards,

Robin Schmidt

If it wasn't so sad it would be laughable. In this era of technology how is it possible that a system that was working perfectly well for many years goes tits up and they can't fix it and say it's the other's fault.

Today so far only the 3rd race on each card has been updated.......none of the preceding races have been! I just hope that someday it gets fixed but for now the headaches have gone as I've stopped banging my head against the brick wall....the rant stops here