Problem - but is it me, you or betfair ?

[menawollas]

I experienced a glitch last night, which has happened once before, but I'm not sure where the fault lies.

I'm running Geeks Toy for Betfair on windows 8 RP, connected on BT Infinity 80mb fibre, with a wired connection to my PC.

I was scalping the U 6.5 market on Germany Greece, when the score was 4 - 1, with tick offset on, and everything was fine. However when I went to hedge (on the ladder, hedging the selection), nothing happened ! Or to be more precise, I have 'confirm' on, and the confirm windows popped up, I clicked it, and expected the countdown to show, but it didn't. I waited about 30 seconds, and though maybe a pressed cancel, so I did it again - and again no countdown appeared. I waited again, as I know that sometimes there can be a delay, and was wary of doing it a third time in case three ended up being placed, but in the end did it a third time (again nothing) and was just reaching for my phone to try and do it on betdroid, when Greece scored and the Market suspended.

So I swore, closed down the toy, and reopened it, went to the market, which was still just in the green, so hedged again, and this time it worked as expected.

I don't think my connection dropped, as while I was waiting, I went to a couple of websites, and they worked, and never got a timeout message from the toy, which I would have expected in such cases, so I don't know if this is a software problem or not.

I guess the moral is to have a backup, but is this likely to be a software problem - or does the issue lie elsewhere ??

[The Geek]

Could be anything. I haven't had reports of this before, and something like this I suspect would have popped up regularly for you and many others if it was a software issue. Ditto a general issue with Betfair at the tme as it would have been all over the forums.

Just to be on the safe side though, you should always have a copy of the website open & logged in as a precaution.

[custard]

I had a problem during the Germany v Greece game last night. There seemed to be an intermittent connection. Not a big deal for me but I rebooted my computer and router and all seemed to be well after. I tend not to look at my computer screen during a football match and rely on audio alerts so I have no real way of estimating the true nature of the problem. Nevertheless, there was one.

[Good as gold]

I had a problem last night at 19.39. I greened up on a dog race. All looked OK. Latter I found I was left with a £75 bet on the traded dog that lost. I phoned betfair, they were very busy dealing with calls regarding a football problem, but there was no issues around this dog race, I must have a software problem? I suggested that perhaps I should video my trading activities as evidence. I was told that some customers do this?

[valve]

Sometimes it happens to me that my stake isn't set, but I have slow connection with some short failures.