Login Error

[Good as gold]

Hi. I am currently using betfair 1.3h. I cannot login

The Api returned the following error code.
Header error code: ok
Login error code Api error.
Minor error code login task -Execute- exception
ng error code : the operation has time out.

I have DE-installed And reinstalled the toy.
I am using windows 7, with all updates checked and installed. The toy has become non functional since yesterday.
Please can you advice.

[The other Geek]

If it was working yesterday, but not today, what else changed in your computer environment?

The error code is telling you your login attempt to betfair timed out.

[Good as gold]

Thank you for your quick reply . I tried logging on yesterday, Had the same error. I just thought the API system was down and did not pursue the problem.
Last time I used the toy successfully was Sunday nothing has changed since then. I thought maybe somehow I had been locked out the system. I have just tried installing the toy on another laptop which has a freshly installed updated operating system. The same error message.

[The Geek]

Try doing a Windows system restore to a point before Sunday as it's possible a Windows update or other software install has goofed up your system.

[Good as gold]

Thank you for your help. My internet connection appeared to be working as normal over the past two days. Speed test download 60 mbps etc.
I have just reset my Bt home hub router and the API error has disappeared, I can now log on. I guess there is always something to be learned in this game.

[The Geek]

Good to see it's resolved.

[beatrix77]

Hello i get log in error
the API returned the following error codes
headed error codes: ok
log in error code: api error
minor error code : authorized only for domain es
ng error code error code: fail

[The Geek]

This is because you are in Spain and Betfair blocks access to Spanish IPs.

[Mikus79]

Hi,
I can't login to GT on laptop with xp. I got another one with windows 8 and everything is ok.
After failing to login it shows following message:

The API returned the following error codes

Header Error Code: OK
Login Error Code: API ERROR
Minor Error Code: LoginTask-execute-exception
NgErrorCode Error Code: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

[DarkHorse]

Hi,
I can't login to GT on laptop with xp. I got another one with windows 8 and everything is ok.
After failing to login it shows following message:

The API returned the following error codes

Header Error Code: OK
Login Error Code: API ERROR
Minor Error Code: LoginTask-execute-exception
NgErrorCode Error Code: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

Try this:

http://www.geekstoy.com/forum/showthread.php?7289-Common-Installation-First-Time-Use-Start-up-issues&p=75386&viewfull=1#post75386

[Mikus79]

Thanks for help but it didn't work. Still have same problem. Any other suggestions pls???

[Mikus79]

Ok guys I sorted this out. I didn't have service pack 3 installed on my xp. After installing it the problem was solved. Thanks for help darkhorse.