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Thread: Common Installation / First Time Use / Start up issues.

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    Default

    An error occurs when I try to install the application.

    Known Issue: You don’t have sufficient permissions on your PC to perform the installation.
    Solution: Either log in yourself using an account with administrator access, or ask somebody with an administrator account to install the application for you.

    Known Issue: The install file has become corrupted during download.
    Solution: As most browsers cache ( stores a temporary copy locally ) you need to download & install from the alternative link provided on the download page.

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    Default

    I have installed the application successfully, but when I start it up for the very first time I get an error / crash.


    Known Issue: Corrupt Installation
    Solution: Uninstall the application via Windows control panel & then install again.

    Known Issue: Corrupt Microsoft .NET framework installation.
    Solution: Reinstall / Repair the Microsoft .NET framework 2. To do this…

    Windows XP
    Windows 7 / Vista

    .NET Framework Setup Verification Tool

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    Default

    The very first time I try to log into the application I get a message “New user validation error”


    Known Issue: Our validation server may be temporarily busy / down / out of action.
    Solution: Wait 5 minutes & try again.

    Known Issue: Your firewall / security software is blocking the application.
    Solution: Ensure your firewall whitelists the application.

    Known Issue: Your firewall / security software is blocking our validation server.
    Solution: Ensure your firewall enables access to both http://www.geekstoy.com and https://www.geekstoy.co.uk

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    Default

    I am getting an error when trying to submit my details via the Betfair Vendor Software Activation page.


    Known Issue: The password for your Betfair account contains non Latin characters. { A-Z, a-z, 0-9 }
    Solution: Log into the Betfair website and change your Betfair password to something that only contains Latin letters or numbers. Once you have logged into the application for the first time, you can change your Betfair password back again.

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    Default

    I am getting the following crash bug when starting up / logging into the application….

    System.NullReferenceException: Object reference not set to an instance of an object.
    at AGeeksToy.frmMain.ctor()
    at AGeeksToy.frmMain.Main()




    Known Issue: One of the data files the application uses has become corrupted.
    Solution: Locate your settings folder and then delete the following files..

    Bulk.xml
    Icon.xml
    Versions.xml
    xl.dat

    If the above doesn't fix it, try the solution here. http://www.geekstoy.com/forum/showpo...09&postcount=3

    All other errors if the application was working OK on your system previously
    Known Issue: A Windows update or other software installation has goofed up your Windows or .NET framework installation.
    Solution: If the application was working correctly previously, perform a Windows system restore to a point in time when the application was last working properly.

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    Default

    When starting the application I am getting one or more errors
    “Access To c:\PROGRAMDATA\ageekstoy\settings1.1\someXMLfile.x ml is denied”



    Known Issuse: This is a file access permissions issue in Windows 7 / Vista caused by using an earlier version of the application in Administrator mode.

    Solution 1: Set the current version to administrator mode. Right click the applications desktop icon & select properties from the menu. Next select the compatibility tab, and check “Run this program as an administrator”. Click Apply / OK.

    Solution 2:
    1. Back up your settings folder to a folder on your desktop.
    2. delete your settings folder.
    3. Finally restore your settings.

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    Default

    I have signed up to the forum with either the same user name or password as my Betfair / Betdaq account.

    Issue: In order to link your Betfair or Betdaq account to your forum name, for your own security you can not use the same user name or passwoord that you use for Betfair / Betdaq.

    Solution: If you have used an identical password, either change the password on your Betfair / Betdaq Account, or change your forum password here.

    Solution: If you have used the same forum name as your Betfair / Betdaq account, you will need to register for this forum again with a new forum name.

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    I Can't log in due to a security certificate problem.

    Issue: This usually occurs when your PC clock is not set correctly.
    Solution: Ensure the date, time & timezone for your location is set correctly on your PC.

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  13. #10
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    Default Windows XP / Vista Users

    Support for Windows XP by Microsoft ended in 2014, and support for Windows Vista by Microsoft ended this week. Neither Vista or XP support new security protocols, and it is not recommended you use either operating system. For your own security, you should upgrade to a supported version of Microsoft Windows with immediate effect.

    You can download a version here of geeks toy that still supports Windows XP & Windows Vista.

    Please note that this version, Windows XP or Vista is no longer supported by us. Some features may not work, or the product could stop working entirely without notice at any future point. When this happens we will not be producing another version for XP or Vista, so you really need to move to a modern operating system.

  14. #11
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    Default When logging in, I am receiving the error "The underlying connection was closed.."

    Issue: I am still using Windows Vista or Windows XP
    Solution: Can be found here.

    Issue: I am using a non genuine / licensed version of Windows 7
    Solution: Purchase a genuine license of Windows from Microsoft.

    Issue: My PC is not fully up to date with the latest service pack & security patches.
    Solution: Make sure you fully update your PC using windows update. { This may take several runs if you have not updated for a while. }

    Issue: Instability / error in your windows installation.
    Solution 1: If Geeks Toy was working OK on your system recently, it is possible a recent update has corrupted your system. Try performing a Windows System Restore back to when it last worked correctly.
    Solution 2: Re-install windows from scratch & make sure you fully update your PC using windows update. { This may take several runs. }

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