Uninstall process not working

[JOIZZY]

Hi,
I`ve had an error message for ages at login which i think is related to the BF video stream as i can`t watch it through the site anymore.
The rest of the software works fine.
Anyway this morning i`ve eventually decided to update the software with Ascot coming up . Having tried uninstalling it twice now and then reinstalling , my settings / layout are as they were and not defaulted back to the ` factory settings ` as it were. In other words it`s as if the program has not uninstalled ? What`s more the error message at login stage is still there.
The uninstalling/reinstalling process has made zero change to anything at all.
Any suggestions please?
Thanks

[The Geek]

Please contact us here with the exact error message.

Your settings folder can be found here. Deleting all the files in it performs a factory reset.

[JOIZZY]

Hi , the message is - THERE IS AN ERROR IN XML DOCUMENT (1,1 ).

[The Geek]

Try these solutions

http://www.geekstoy.com/forum/showpo...52&postcount=6
http://www.geekstoy.com/forum/showpo...53&postcount=7